FAQ'S

If you have any questions please do not hesitate to contact us via phone or email, we will be more than happy to help. We have popped the most frequently asked questions below; 

I don't understand your sizing? 

Where you see an 'age'M (for example 3M) - this is in MONTHS 

Where you see an 'age'Y (for example 4Y) - this is in YEARS 

Can I visit the shop?

Absolutely yes! We are open Tuesday-Saturday 10.00 AM - 5.00 PM. And we have a free customer car park right outside! 

Can I have my purchase gift wrapped?

Every purchase online and in-store is wrapped in tissue paper and one of our cute little stickers - perfect for gifting however if you are looking for something extra special we are pleased to now offer an additional gift wrapping service, including wrapping, ribbon and a gift bag for £3.50. This option is available at the checkout. 

Are gift vouchers electronic?

No - All our gift vouchers are a6 sized cards. We simply pop the amount requested on the card and leave the rest for you to fill in yourself. We even send you a small paper gift bag with our logo and ribbon attached so all you have to do is fill the card out and pop it in the bag. All our gift cards come with a unique code so they can be used both online in store. 

What is included in the delivery cost?

We charge a standard rate of £3.00 for delivery in the U.K this includes all packaging of your purchase and delivery, we send all deliveries via Royal Mail 1st class post. If you need your order sooner please email us and we will be more than happy to arrange this for you. 

I've changed my mind, what are my options? 

We understand that there are times when you simply have a change of heart when you have bought something online, if this is the case please drop us an email and we will be more than happy to offer you a credit note to spend in store or online. 

Can I order online and collect in store?

Absolutely! Simply select the 'collect in store' option at the check out and select the day you would like to collect, your purchase will then be wrapped and ready to collect from store...simple!